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Terms of Service

Last Updated: April 28, 2026

These Terms of Service ("Terms") govern your use of Trackara Pro, a business management application for mobile mechanics and auto repair professionals, operated by Commoner Apps LLC ("Commoner Apps," "we," "us," or "our"). By downloading, installing, or using Trackara Pro, you agree to these Terms.

1. Acceptance of Terms

By creating an account and using Trackara Pro, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with these Terms, do not use the Service.

Electronic Agreement and Consent

When you create an account, you must affirmatively agree to these Terms of Service and our Privacy Policy by checking the agreement checkbox during registration. This electronic acceptance constitutes a legally binding agreement equivalent to a handwritten signature.

For legal compliance and your protection, we record the following information when you accept these Terms:

This information is stored securely and may be used to verify your acceptance in case of disputes. You may request a copy of your terms acceptance record by contacting support@trackara.app.

2. Description of Service

Trackara Pro is a mobile application that provides business management tools for mobile mechanics and auto repair professionals, including:

The Service is provided "as is" and we reserve the right to modify, suspend, or discontinue features at any time with reasonable notice.

3. Account Registration and Eligibility

Age Requirement

You must be at least 18 years old to use Trackara Pro. The Service is intended for business and professional use.

Account Responsibility

You are responsible for:

4. Subscription and Payment

Subscription Plans

Trackara Pro offers the following subscription options:

Canadian Users: Pricing is shown in USD. Apple App Store will handle currency conversion to CAD at checkout based on current exchange rates.

Free Trial

Trackara Pro does not currently offer a free trial period. You will be charged immediately upon subscribing. Subscription begins upon purchase confirmation.

Auto-Renewal and Consumer Protection Rights

Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period. You will be charged for renewal within 24 hours before the current period ends.

California Residents: Pursuant to California SB-340 (automatic renewal law), you have the right to:

Canadian Residents: Pursuant to the Competition Act and provincial consumer protection laws, you have the right to:

By subscribing, you acknowledge and agree that your subscription will automatically renew and you will be charged the then-current subscription price unless you cancel. You may cancel at any time without penalty through Apple's subscription management.

Payment Processing

Payments on the iOS app are processed through Apple's In-App Purchase system. Web subscriptions purchased at pro.trackara.app are processed by Stripe, Inc. on Stripe-hosted payment pages. In both cases, Trackara Pro does not store or process your credit card information directly.

Price Changes

We reserve the right to change subscription prices with 30 days' notice. Price changes will not affect existing subscribers until their next renewal cycle.

Cancellation

You may cancel your subscription at any time through your iPhone/iPad Settings → Apple ID → Subscriptions (iOS) or by contacting support@trackara.app (web). Cancellation takes effect at the end of the current billing period. No refunds for partial periods.

Refunds

All sales are final. Refunds for iOS subscriptions are handled by Apple according to their refund policy. Refund requests for web subscriptions can be submitted to support@trackara.app and are reviewed on a case-by-case basis.

Failed Payments and Non-Payment Suspension

If a scheduled subscription payment fails (for any reason, including insufficient funds, expired card, or declined transaction), the following automated process applies to web subscriptions:

  1. Grace period. Your account enters a seven (7) day grace period beginning on the date of the first failed payment attempt in a billing cycle. During this time, you retain full access to the Service.
  2. Notifications. You will receive automated email notifications describing the failed payment and the steps required to resolve it. Our payment processor (Stripe) will also continue to automatically retry the charge on your behalf.
  3. Automatic suspension. If the payment is not successfully resolved before the grace period ends, your account will be automatically suspended without further notice. Suspended accounts cannot access the Service until payment is restored.
  4. Data retention during suspension. We do not delete your data when your account is suspended for non-payment. All records — projects, invoices, quotes, clients, work orders, and other content — are retained on our servers.
  5. Automatic reactivation. Once a successful payment clears, your account is reactivated automatically and you can resume using the Service immediately.
  6. Extended non-payment. If an account remains suspended for non-payment for more than ninety (90) days, we reserve the right to treat the account as terminated and apply the data deletion timeline described in Section 13 (Termination).

You remain responsible for any outstanding charges, including amounts that accrued during the grace period. By subscribing, you authorize Stripe to retry failed charges using your payment method on file in accordance with card network rules.

Inactive Signups

If you create a Trackara Pro account but do not complete payment activation within fourteen (14) days of account creation, the following automated process applies:

  1. Reminder notifications. You will receive up to two automated email reminders during the fourteen-day window encouraging you to complete payment setup. Reminders are transactional in nature and relate solely to the account you created.
  2. Automatic dormancy. If payment is not activated within fourteen (14) days, your incomplete account will be marked as dormant, you will receive one final notification, and we will stop further communications related to that signup.
  3. Data scope. Dormant signups hold only the basic profile information you submitted at registration (name, email, business name, contact details, location). No subscription has been formed, no charges have been made, and no business data has been created.
  4. Returning later. You may sign up again at any time using the same email address. Reactivation of a dormant account, or creation of a new account, is at our discretion.

5. Acceptable Use

Permitted Use

You may use Trackara Pro for legitimate business purposes related to auto repair and mobile mechanic services.

Prohibited Activities

You agree NOT to:

6. User Content and Data

Your Data

You retain all rights to the data you create in Trackara Pro (client information, invoices, work orders, etc.). We do not claim ownership of your business data.

Data Responsibility

You are solely responsible for:

License to Us

You grant us a limited, non-exclusive license to store, process, and transmit your data solely for the purpose of providing the Service (e.g., cloud sync, backups, displaying your content within the app). We will not use your data for any other purpose without your explicit consent.

User-Generated Content License

If you participate in community features, forums, marketplace listings, or share content with other users (such as guides, templates, or parts listings), you grant us and other users a non-exclusive, royalty-free license to use, display, and distribute that content within the Trackara Pro ecosystem. You retain ownership of your content but agree to allow others to view and use publicly shared materials.

Content Restrictions

You agree that any content you share publicly will not:

User-Imported Reference Materials (Service Manuals and PDFs)

Trackara Pro includes a feature that lets you import PDF files (such as service manuals, wiring diagrams, technical service bulletins, and other automotive references) onto your device for viewing within the app.

External Reference Links

The app may surface deep-links to third-party reference websites (for example, public repair-information sites) as a convenience. We do not operate those sites, we do not guarantee their content, and your use of them is subject to their own terms and policies. If you are a publisher or rights-holder and believe the app is improperly linking to infringing content on a third-party site, contact us at support@trackara.app with "External Reference Complaint" in the subject line and we will, in good faith, review and may remove or disable the affected link at our discretion.

7. Device Compatibility

Trackara Pro is designed for iPhone, iPad, and Android devices running supported versions of iOS, iPadOS, or Android. By using the Service, you acknowledge:

8. Third-Party Services and Integrations

Trackara Pro integrates with various third-party services to provide functionality. By using the Service, you acknowledge:

Third-Party Service Providers

Third-Party Service Disclaimer

We are NOT responsible for:

Your use of third-party services through our app is also subject to those services' own terms and privacy policies.

9. Cloud Services and Data Storage

If you enable cloud synchronization:

See our Privacy Policy for detailed information about data storage and security.

10. Intellectual Property

Our Rights

Trackara Pro, including all software, designs, text, graphics, logos, and other content, is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service.

Trademarks

"Trackara Pro" and associated logos are our trademarks. You may not use our trademarks without prior written permission.

11. Disclaimers and Limitations of Liability

Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

No Professional Advice

Trackara Pro is a business tool and does not provide legal, tax, accounting, or professional advice. Consult appropriate professionals for business decisions.

Vehicle Safety and Liability Disclaimer

IMPORTANT AUTOMOTIVE SAFETY NOTICE: Trackara Pro is a business management and documentation tool only. It is NOT a substitute for professional automotive training, certification, or expertise. We provide NO warranties, representations, or guarantees regarding:

USER RESPONSIBILITY: You are solely responsible for:

WE DISCLAIM ALL LIABILITY for vehicle damage, personal injury, death, property damage, or any other harm arising from automotive work performed by you or documented through this app. Automotive repair is inherently dangerous and you assume all risks.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

Data Loss

While we implement reasonable security measures, we are not responsible for data loss, corruption, or unauthorized access. You are responsible for maintaining your own backups.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

13. Termination

By You

You may terminate your account at any time by canceling your subscription and using the "Delete Account" feature in the app (Settings → Account → Delete Account), or by contacting support@trackara.app to request account deletion.

By Us

We reserve the right to suspend or terminate your account if:

Effect of Termination

Upon termination:

14. Copyright and DMCA Policy

Copyright Infringement Claims

We respect intellectual property rights. If you believe content shared by another user infringes your copyright, please submit a DMCA takedown notice to our designated copyright agent with the following information:

DMCA Designated Agent — Commoner Apps LLC
Email: support@trackara.app
Phone: (801) 946-9396
Subject Line: "DMCA Copyright Infringement Notice"

Counter-Notification

If you believe your content was wrongly removed, you may submit a counter-notification to the same address with:

Repeat Infringer Policy

We will terminate accounts of users who are repeat copyright infringers.

15. Marketplace and Community Features

Parts Marketplace

If you use marketplace features to buy or sell automotive parts:

Fraud Prevention and Reporting

To report fraudulent marketplace activity, stolen parts, counterfeit goods, or scams:

User Disputes

Disputes between users (payment issues, quality disputes, shipping problems) must be resolved directly between the parties. We may provide user contact information to facilitate resolution but are not responsible for mediating or resolving disputes.

16. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to events beyond our reasonable control, including but not limited to:

During such events, our performance obligations will be suspended for the duration of the force majeure event. We will make reasonable efforts to mitigate the impact and resume normal operations as soon as possible.

17. Changes to Terms

We may modify these Terms from time to time. We will notify you of significant changes via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the modified Terms.

18. Governing Law and Dispute Resolution

Governing Law

United States Users: These Terms are governed by the laws of the United States and the State of California, without regard to conflict of law principles.

Canadian Users: These Terms are governed by the federal laws of Canada and the laws of the province in which you reside, without regard to conflict of law principles. Disputes will be subject to the jurisdiction of the courts in your province of residence.

Arbitration (United States Users)

For United States users, any disputes arising from these Terms or use of the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except where prohibited by law.

Arbitration Opt-Out (United States Users)

United States users may opt out of the arbitration agreement by sending written notice to support@trackara.app within 30 days of first using the Service. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, you and Trackara Pro agree to resolve disputes exclusively in the state or federal courts of California.

Canadian Dispute Resolution

Canadian users are not subject to binding arbitration. Any disputes will be resolved in the courts of your province of residence. You have the right to pursue claims in small claims court or through applicable provincial consumer protection tribunals.

Class Action Waiver (United States Users Only)

United States users agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits. This waiver does not apply to Canadian users, who retain all rights under Canadian law including class action participation where applicable.

19. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

No Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision.

Assignment

You may not assign or transfer these Terms or your account. We may assign these Terms to an affiliate or successor.

20. Contact Information

For questions about these Terms, contact Commoner Apps LLC at:

Questions About Our Terms?

Our team is here to help clarify any questions you have about our terms of service.

Contact Support