Last Updated: September 27, 2026
These Terms of Service ("Terms") govern your use of Trackara Pro, a business management application for mobile mechanics and auto repair professionals, operated by Commoner Apps LLC ("Commoner Apps," "we," "us," or "our"). By downloading, installing, or using Trackara Pro, you agree to these Terms.
By creating an account and using Trackara Pro, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with these Terms, do not use the Service.
When you create an account, you must affirmatively agree to these Terms of Service and our Privacy Policy by checking the agreement checkbox during registration. This electronic acceptance constitutes a legally binding agreement equivalent to a handwritten signature.
For legal compliance and your protection, we record the following information when you accept these Terms:
This information is stored securely and may be used to verify your acceptance in case of disputes. You may request a copy of your terms acceptance record by contacting support@trackara.app.
Trackara Pro is a business management service for mobile mechanics and auto repair professionals, available as iPhone, iPad and Android apps and as a web portal at shop.trackara.app. It includes:
The Service is provided "as is" and we reserve the right to modify, suspend, or discontinue features at any time with reasonable notice.
You must be at least 18 years old to open a Trackara Pro business account. The Service is intended for business and professional use. Students who use the Education module through their school or training program are covered by the Trackara Education terms.
You are responsible for:
You may give technicians, managers and other team members their own logins to your account. You control what they can access, you may revoke their access at any time, and you are responsible for their use of the Service. If you set up operator accounts or join a brand network, the sponsoring owner or brand headquarters can see the account access and summary figures described in the app, and you consent to that.
Trackara Pro offers the following subscription options:
Prices do not include sales tax, which is added at checkout where it applies. Association and partner rates may be available to verified members; a partner rate returns to the standard price after the stated grace period if your membership lapses. If you switch from monthly to annual during a billing period, the annual price is charged at that time less a credit for the unused part of your month.
Canadian Users: Prices are charged in US dollars. Your card issuer may convert the charge to Canadian dollars and may charge a foreign-transaction fee that Trackara Pro does not control.
Trackara Pro includes a 14-day free trial with full access to every feature. You will not be charged until day 15. You may cancel anytime during the trial by emailing support@trackara.app, and you will not be billed.
If you do not cancel before the trial ends, your subscription will automatically convert to the paid plan you selected (Monthly or Annual) at the published rate, and your payment method will be charged on day 15. Standard auto-renewal terms below apply from that point forward.
Free trials are limited to one per user. Creating additional accounts or using different payment methods to obtain repeat trials is not permitted.
Subscriptions renew automatically at the end of each billing period unless you cancel before then. The renewal is charged when the new period begins.
California Residents: Pursuant to California SB-340 (automatic renewal law), you have the right to:
Canadian Residents: Pursuant to the Competition Act and provincial consumer protection laws, you have the right to:
By subscribing, you acknowledge and agree that your subscription will automatically renew and you will be charged the then-current subscription price unless you cancel. You may cancel at any time without penalty by emailing support@trackara.app.
All Trackara Pro subscriptions, whether you signed up on the web, on your iPhone/iPad, or on Android, are processed by Stripe, Inc. on Stripe-hosted payment pages, which you open from pro.trackara.app or from the apps. We do not use Apple In-App Purchase or Google Play Billing for subscriptions; the mobile apps open the same Stripe-hosted checkout in your browser. Trackara Pro does not store or process your credit card information directly. Stripe's terms and privacy policy apply to the payment portion of the transaction.
If you connect a card processor such as Square or First Nationwide Payments, your customers pay your invoices on that processor's own hosted checkout page and the money is paid into your processor account. You are the merchant of record for those payments, and your agreement with the processor governs them, including its fees, payouts, refunds, chargebacks and disputes. Trackara Pro does not hold, receive or transmit those funds and does not store card numbers. The same applies to deposits taken through your online booking page; you set your own deposit, cancellation and refund rules and are responsible for them. Trackara may receive compensation from a payment processor you choose (for example, a revenue share from First Nationwide Payments). If Stripe card payments become available to you and you connect Stripe, a service fee of 0.5% applies to card payments collected through Stripe, and it is shown before you connect.
Afterpay. If you switch on Afterpay for invoices, it is provided by Afterpay US, Inc. through your Square account and is subject to Square's and Afterpay's terms, including their approval of your business and of each customer. Square charges you its Afterpay fee on each Afterpay sale. You must not charge a customer more, or add any fee, because they chose Afterpay, and for that reason Trackara Pro does not offer Afterpay on an invoice that carries a card surcharge. You are responsible for following your processor's terms and the laws that apply to your business, including rules on surcharges and on advertising consumer credit.
Some features cost extra. The price is shown in the app before you buy, and add-ons are charged to the card on file for your subscription.
Add-on charges are final once the add-on has been provided, except as stated above or where a refund is required by law. Where you enable it, Trackara may also offer vehicle history reports for sale directly to your customers on documents you share with them; that sale is between Trackara and your customer.
We reserve the right to change subscription prices with 30 days' notice. Price changes will not affect existing subscribers until their next renewal cycle.
You may cancel your subscription at any time by emailing support@trackara.app. Your cancellation is effective as of the date and time you send your request, and your access continues through the end of the current billing period. No refunds are issued for partial periods. If a renewal is charged after you have requested cancellation but before we have processed it, we will honor your original request and refund that renewal, as described in our Cancellation & Refund Policy.
Except as stated in our Cancellation & Refund Policy, all sales are final and amounts already charged are non-refundable, except where a refund is required by the consumer-protection law that applies to you. Refund requests can be submitted to support@trackara.app and are reviewed accordingly.
If a scheduled subscription payment fails (for any reason, including insufficient funds, expired card, or declined transaction), the following automated process applies to web subscriptions:
You remain responsible for any outstanding charges, including amounts that accrued during the grace period. By subscribing, you authorize Stripe to retry failed charges using your payment method on file in accordance with card network rules.
A free Trackara Find account has no subscription and is not billed. The billing terms in this Section apply only to paid plans and paid add-ons. If a paid plan on an account that started on Trackara Find ends, the account returns to the free Find plan.
If you create a Trackara Pro account but do not complete payment activation within fourteen (14) days of account creation, the following automated process applies:
You may use Trackara Pro for legitimate business purposes related to auto repair and mobile mechanic services.
You agree NOT to:
The Service, including its features, workflows, screen designs, data models, and user interface, embodies our proprietary know-how and confidential business information. Accessing the Service does not grant you any right to use it as a template, specification, or reference for building or improving a competing product or service. We reserve all rights and remedies available to us, at law or in equity, for any breach of this Section, and may suspend or terminate any account we reasonably believe is being used for a prohibited competitive purpose.
If a court or arbitrator finds any restriction in this Section 5 broader than applicable law permits, that restriction shall be narrowed only to the minimum extent necessary to make it enforceable, rather than invalidated entirely, and the remainder of this Section, together with the Confidentiality and Trade Secrets provisions in Section 10, shall remain in full force and effect.
You retain all rights to the data you create in Trackara Pro (client information, invoices, work orders, etc.). We do not claim ownership of your business data.
You are solely responsible for:
Trackara Pro provides tools that let you contact your own customers, for example, appointment reminders, quotes, invoices, review requests, service-due notices, and promotional messages sent by text message or email, from your own phone number and email account or from a Trackara email address on your behalf. When you use these tools, you are the sender of those communications and you are solely responsible for:
This applies whether a message is sent by your own manual action each time, or is sent automatically on a schedule or trigger that you configure or enable in advance (for example, an automatic service-due reminder or review request). In either case, you are the sender and initiator of that communication for purposes of this Section and Section 12 (Indemnification), and you are responsible for obtaining any required consent before you enable any automated or scheduled messaging feature, not only before each individual message.
When you choose to send through Trackara, we deliver the message for you (subject to daily sending limits), but you remain the sender. We also send some messages to your customers as part of features you enable, such as Trackara Link updates, add-on and report emails, and booking notifications. We provide these messaging tools as a convenience; we do not send these communications on your own behalf as a marketer, we do not guarantee that your use of them complies with any particular law, and providing the tools is not legal advice. You are responsible for determining what consent and disclosures your communications require.
You grant us a limited, non-exclusive license to store, process, and transmit your data solely for the purpose of providing the Service (e.g., cloud sync, backups, displaying your content within the app). We will not use your data for any other purpose without your explicit consent.
If you run a customer rewards program, you design, fund and honor it, and you are responsible for any legal duties that come with it; Trackara only records and displays balances. If you use Trackara Link, you are responsible for the updates, photos and documents you share with your customers and for any price you charge them for it.
If you participate in community features, forums, marketplace listings, or share content with other users (such as guides, templates, or parts listings), you grant us and other users a non-exclusive, royalty-free license to use, display, and distribute that content within the Trackara Pro ecosystem. You retain ownership of your content but agree to allow others to view and use publicly shared materials.
You agree that any content you share publicly will not:
Trackara Pro includes a feature that lets you import PDF files (such as service manuals, wiring diagrams, technical service bulletins, and other automotive references) onto your device for viewing within the app.
The app may surface deep-links to third-party reference websites (for example, public repair-information sites) as a convenience. We do not operate those sites, we do not guarantee their content, and your use of them is subject to their own terms and policies. If you are a publisher or rights-holder and believe the app is improperly linking to infringing content on a third-party site, contact us at support@trackara.app with "External Reference Complaint" in the subject line and we will, in good faith, review and may remove or disable the affected link at our discretion.
Trackara Pro is designed for iPhone, iPad, and Android devices running supported versions of iOS, iPadOS, or Android, and for current web browsers on the web portal. By using the Service, you acknowledge:
Trackara Pro integrates with various third-party services to provide functionality. By using the Service, you acknowledge:
When you connect a third-party account (for example, a payment processor, parts supplier, shipping carrier or your own email account), you authorize us to store the access tokens, passwords or keys needed to act for you with that service, and to use them only to provide the feature you connected. We store them securely, and you can disconnect at any time.
We are NOT responsible for:
Your use of third-party services through our app is also subject to those services' own terms and privacy policies.
See our Privacy Policy for detailed information about data storage and security.
Trackara Pro, including all software, designs, text, graphics, logos, and other content, is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service.
Our rights extend to the Service's user interface, visual design and "look and feel," screen layouts, workflows, the feature set and the selection, arrangement, and organization of features, data models and schemas, and the overall structure, sequence, and organization of the Service, all of which are protected by copyright, trade dress, and other laws. Nothing in these Terms grants you any right or license to reproduce, imitate, or create derivative works of any of these elements.
"Trackara Pro" and associated logos are our trademarks. You may not use our trademarks without prior written permission.
If you submit any feedback, ideas, suggestions, or recommendations regarding the Service ("Feedback"), you agree that we may use it for any purpose without restriction, obligation, attribution, or compensation to you, and you assign to us all right, title, and interest in any such Feedback. This does not give us any rights in the business data you store in the Service.
The Service contains proprietary and confidential information and trade secrets, including non-public features, pricing and parts-calculation logic, algorithms, workflows, data models, product plans, and beta or early-access features (collectively, "Confidential Information"). You agree to keep Confidential Information confidential, to use it solely as necessary to use the Service for its intended business purpose, and not to disclose it to any third party or use it to develop, or assist any third party in developing, a competing product or service. This obligation survives termination of your account.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Trackara Pro is a business tool and does not provide legal, tax, accounting, or professional advice. Consult appropriate professionals for business decisions.
IMPORTANT AUTOMOTIVE SAFETY NOTICE: Trackara Pro is a business management and documentation tool only. It is NOT a substitute for professional automotive training, certification, or expertise. We provide NO warranties, representations, or guarantees regarding:
USER RESPONSIBILITY: You are solely responsible for:
WE DISCLAIM ALL LIABILITY for vehicle damage, personal injury, death, property damage, or any other harm arising from automotive work performed by you or documented through this app. Automotive repair is inherently dangerous and you assume all risks. This disclaimer applies to the inherent risks of performing automotive repair and diagnostic work, including our ordinary negligence in providing data, tools, or information used in that work, to the maximum extent a waiver of that kind is permitted by the law that applies to your claim. It does not apply to, and we do not disclaim liability for, our own gross negligence, willful misconduct, or fraud, or for any claim that applicable law does not permit us to disclaim or limit.
Some features use AI models from third parties (such as Google Gemini) to suggest text, steps, line items or grades. Suggestions may be wrong or incomplete and must be reviewed before you rely on them or share them with a customer. What you submit to an AI feature is sent to that provider to produce the suggestion.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE, IN THE AGGREGATE, SHALL NOT EXCEED THE GREATER OF $100 USD OR THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. THIS LIMIT APPLIES TO EVERY THEORY OF LIABILITY, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE) AND STATUTE, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
These limitations do not apply to damages caused by our gross negligence, willful misconduct, or fraud, or to any liability that cannot be limited or excluded under the law that applies to your claim. This Limitation of Liability section limits our liability to you; it does not limit your liability to us under Section 12 (Indemnification) or for breach of Section 5 or Section 10.
While we implement reasonable security measures, we are not responsible for data loss, corruption, or unauthorized access. You are responsible for maintaining your own backups.
We may offer features that are labeled beta, preview, early-access, or "coming soon," or that are otherwise still in development. These features are provided "as is," may contain errors, and may be changed, limited, or withdrawn at any time without liability to you. We may add, modify, suspend, or discontinue any feature of the Service at any time, and we do not guarantee that any particular feature, integration, or third-party connection will remain available.
You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:
You may delete your account at any time by using the "Delete Account" option in the app's settings, or by contacting support@trackara.app to request account deletion. Deletion starts a 30-day window during which you can sign in and restore the account; after that, your stored data is removed and the account is disassociated from the Service. Team members with their own logins cannot delete the owner's account.
Account deletion does not cancel an active subscription. Your subscription is billed through Stripe, not the Apple App Store or Google Play, so deleting your account in the app does not stop future billing. To cancel, email support@trackara.app as described in Section 4 and in our Cancellation & Refund Policy. To avoid additional charges, cancel before your next renewal. You remain responsible for any charges incurred prior to cancellation, subject to the cancellation-timing protections described in our Cancellation & Refund Policy.
We reserve the right to suspend or terminate your account if:
Discretionary termination. In addition to the specific grounds above, we may suspend or terminate any account, or decline to provide or continue the Service to anyone, at any time, for any reason or no reason, with or without cause, at our sole discretion. Where we terminate an account without cause under this paragraph, we will give reasonable notice where practicable and refund any prepaid subscription fees for the unused portion of your then-current billing period on a pro-rata basis, back to your original payment method through Stripe. Termination for cause (including under the list above) does not entitle you to a refund except where a refund is required by the consumer-protection law that applies to you.
Suspension is not cancellation. Suspending your account (whether for non-payment under Section 4, during a billing dispute, or at our discretion) does not cancel your subscription or stop future billing. Suspension and cancellation are separate actions. Your subscription continues to renew at the published price until you cancel, and to stop future charges you must cancel by emailing support@trackara.app as described in Section 4 and in our Cancellation & Refund Policy. A separate termination of your account by us under this Section does not, by itself, act as a cancellation request on your behalf.
Outreach before we act. As a courtesy, we will generally make reasonable efforts to contact you, by phone or at the email address on your account, during a suspension and before we cancel your subscription or fully terminate your account on our own initiative, so that any concern can be discussed and, where appropriate, resolved. This outreach is a courtesy only; it is not a condition of, and does not limit, our rights under this Section, and our inability to reach you or your failure to respond will not delay or prevent any suspension, cancellation, or termination.
Upon termination:
We respect intellectual property rights. If you believe content shared by another user infringes your copyright, please submit a DMCA takedown notice to our designated copyright agent with the following information:
DMCA Designated Agent, Commoner Apps LLC
Email: support@trackara.app
Phone: (801) 946-9396
Mail: 5121 Collin McKinney Pkwy, Ste 500 PMB 1220, McKinney, TX 75070, United States
Subject Line: "DMCA Copyright Infringement Notice"
If you believe your content was wrongly removed, you may submit a counter-notification to the same address with:
We will terminate accounts of users who are repeat copyright infringers.
If you use marketplace features to buy or sell automotive parts:
Trackara Find (find.trackara.app) lets customers send repair requests to mechanics who publish a marketplace profile. If you publish one:
To report fraudulent marketplace activity, stolen parts, counterfeit goods, or scams:
Disputes between users (payment issues, quality disputes, shipping problems) must be resolved directly between the parties. We may provide user contact information to facilitate resolution but are not responsible for mediating or resolving disputes.
We shall not be liable for any failure or delay in performance of our obligations under these Terms due to events beyond our reasonable control, including but not limited to:
During such events, our performance obligations will be suspended for the duration of the force majeure event. We will make reasonable efforts to mitigate the impact and resume normal operations as soon as possible.
We may modify these Terms from time to time. We will notify you of significant changes via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the modified Terms.
United States Users: These Terms are governed by the laws of the United States and the State of Texas, without regard to conflict of law principles.
Canadian Users: These Terms are governed by the federal laws of Canada and the laws of the province in which you reside, without regard to conflict of law principles. Disputes will be subject to the jurisdiction of the courts in your province of residence.
For United States users, any disputes arising from these Terms or use of the Service shall be resolved through binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, if you are using the Service as a business with more than one employee, its Commercial Arbitration Rules), except where prohibited by law. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this arbitration agreement.
If your claim does not exceed $10,000, we will pay all AAA filing, administrative, and arbitrator fees for that claim, unless the arbitrator determines your claim is frivolous. If 25 or more similar arbitration demands are filed against us by or through the same or coordinated counsel within any 60-day period, the parties agree that the AAA's rules for coordinated or batched proceedings (or, if those do not apply, a reasonable court-supervised batching or bellwether process) will govern how those claims are filed, staffed, and resolved.
United States users may opt out of the arbitration agreement by sending written notice to support@trackara.app within 30 days of first using the Service. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, you and Trackara Pro agree to resolve disputes exclusively in the state or federal courts of Texas.
Canadian users are not subject to binding arbitration. Any disputes will be resolved in the courts of your province of residence. You have the right to pursue claims in small claims court or through applicable provincial consumer protection tribunals.
United States users agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits. This waiver does not apply to Canadian users, who retain all rights under Canadian law including class action participation where applicable.
These Terms, together with our Privacy Policy, our Cancellation & Refund Policy, and, where they apply to you, the Mechanic Marketplace Terms and the Trackara Education terms, constitute the entire agreement between you and us regarding the Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision.
You may not assign or transfer these Terms or your account. We may assign these Terms to an affiliate or successor.
Any provision of these Terms that by its nature should survive termination will survive, including, without limitation, the sections on Acceptable Use (Section 5), User Content and Data, Customer Communications and Consent, Intellectual Property and Confidentiality (Section 10), Marketplace and Community Features (Section 15), Disclaimers and Limitations of Liability, Indemnification, Governing Law and Dispute Resolution, and these Miscellaneous provisions.
These Terms are between you and us. They do not create any rights for your customers or any other third party.
For questions about these Terms, contact Commoner Apps LLC at:
Our team is here to help clarify any questions you have about our terms of service.
Contact Support