This page explains what happens when you delete your Trackara Pro account: what gets deleted, when, and how to recover if you change your mind. Apple's App Store guidelines and Google's Play Store data-deletion policy require us to make this information clear and easy to find — so here it is.
Heads up: Account deletion does
not automatically cancel your subscription. If you want both, you need to do both. See our
Cancellation Policy for how to cancel — short version: email
support@trackara.app. Trackara Pro subscriptions are currently billed only through Stripe (not Apple IAP or Google Play), so there is no in-device subscription screen to cancel from.
Deleted your account before May 26, 2026?
Our old delete flow didn't show today's cancellation reminder. If you're not sure whether you're still being billed, email
support@trackara.app and we'll look up your Stripe record. If we find an active subscription tied to a deleted Trackara account and you ask in good faith, we'll cancel it and refund the last 30 days of charges. Full details on the
Cancellation Policy.
How to delete your account
- iOS: Settings → Account → Delete Account
- Android: Settings → Data & Account → Delete Account
- By email: Email support@trackara.app from the address on your account. We'll process within one business day.
From the app, you'll see a disclosure screen that asks you to acknowledge two things: that your subscription is not automatically cancelled, and that you've read this policy. We log both acknowledgements so there's a clear record of consent.
What happens — the 30-day timeline
D0
You request deletion.
You're signed out and your account enters a "pending deletion" state. Your data is not visible to you in the apps anymore, but it's still stored on our servers — held in case you change your mind.
Recovery window (Days 0–30).
Sign back in at any point in the next 30 days and choose Restore Account. Everything comes back exactly as you left it. No charges, no fees.
D23
Final reminder email (optional).
About a week before the hard deletion, we send a reminder to the email on file. If your subscription is still active, this is your last clear nudge to cancel that separately.
D30
Permanent deletion.
A scheduled server-side job permanently deletes your Firebase Auth credential and every Firestore document tied to your account. This includes projects, clients, invoices, quotes, work orders, inspections, mileage trips, time entries, and any uploaded photos. This cannot be reversed.
What gets deleted
- Your Firebase authentication credential (email/password, Apple/Google sign-in link)
- Your user profile, business profile, business settings, branding, and preferences
- Every project, client, invoice, quote, work order, and inspection you created
- Mileage trips, time entries, expenses, tasks, and budget items
- Maintenance schedules, inventory items, blueprints, and line-item templates
- Uploaded photos, signatures, and document attachments stored in Firebase Storage
- Push notification tokens and device sessions
- Activity events and audit history specific to your account
What we may retain (and why)
Even after a hard deletion, we may retain limited information where the law or legitimate business needs require it:
- Financial records: Stripe retains transaction records under its own retention obligations (typically 7 years for tax/regulatory compliance). We don't store card data ourselves — Stripe is our sole subscription billing processor at the moment.
- Tax and accounting records: Invoices we generated for your subscription may be retained for tax-compliance windows.
- Anti-abuse signals: Aggregated, non-personally-identifying signals about deletion patterns help us spot abuse. These are not tied to a recoverable identity.
- Backups: Routine Firestore backups may contain copies of your data for up to 30 days after deletion before they roll off. These are not user-accessible.
If you want to delete right now: Email
support@trackara.app and ask for an immediate purge. An admin can override the 30-day grace and remove everything within one business day. We'll confirm by email when it's done.
How to cancel a pending deletion (within 30 days)
- Open the iOS or Android app and sign in with the same credentials you used before
- Tap Restore Account on the welcome banner, or go to Settings → Account → Restore
- Or email support@trackara.app and ask us to cancel the request
Questions or disputes
If you believe your account was deleted in error, or you need help recovering one that's already been hard-deleted, contact support@trackara.app. We will reply with what is and isn't recoverable based on how much time has passed since the purge.